NEWS – The Bank Clinic is an initiative by the All India Bank Employees’ Association (AIBEA) designed to help customers address their grievances amid rapid technological advancements and numerous Reserve Bank of India (RBI) guidelines on retail banking.

HOW IT WORKS

• Complaint Registration: Customers can fill out their complaint details on the website banksclinic.com, creating a ticket.
• Response Time: Within five working days, the platform will provide information on available remedies and relevant RBI guidelines.

PURPOSE AND FUNCTIONALITY

• Guidance, Not Resolution: The platform is not liable for resolving queries but aims to guide customers on the steps they can take to address their issues.
• Facilitation: AIBEA emphasized that many customers are unaware of how to properly lodge a complaint, and the Bank Clinic serves as a facilitator in this process.