NEWS – Terminal 2 of Kempegowda International Airport (KIA) in Bengaluru has become India’s first airport terminal to receive the five-star airport terminal rating from Skytrax, a global benchmark for airport excellence.

GLOBAL RECOGNITION

• T2 now joins a select group of global airport terminals to receive this prestigious five-star rating.
• Recognized by Skytrax for exceptional passenger experience and infrastructure.

Additional Accolade

• Awarded the title of “Best Regional Airport in India and South Asia”.

CRITERIA FOR THE 5-STAR RATING

The rating followed a comprehensive audit of over 800 passenger touchpoints in 30+ categories, including:

• Terminal architecture and design
• Cleanliness and hygiene
• Passenger security and safety
• Digital services and innovation
• Customer service and hospitality
• Accessibility and inclusivity
• Environmental sustainability

KEY ELEMENTS BEHIND THE RECOGNITION

1. Innovative Terminal Design

• Biophilic “Terminal in a Garden” concept offering a serene, nature-integrated experience.

2. Cutting-Edge Technology

• DigiYatra: Biometric-based seamless entry.
• BLR Pulse App: AI-powered digital companion for real-time airport updates.

3. Efficient Passenger Movement

• Advanced Immigration processing and Queue Management systems for faster movement.

4. Inclusive Facilities

• Introduction of a dedicated Sensory Room for travelers with sensory sensitivities.

5. Sustainability and Green Initiatives

• Holds the title of the world’s largest terminal with Platinum LEED pre-certification.
• Achieved ACI Level 5 Carbon Accreditation for environmental commitment.

6. Enhanced Passenger Amenities

• Curated retail outlets, gourmet dining, and premium lounge experiences.