NEWS – The Department of Consumer Affairs has announced the nationwide implementation of the E-Daakhil portal, making it operational in all States and Union Territories of India.

ABOUT E-DAAKHIL PORTAL

• Introduced as a cost-effective, speedy, and hassle-free mechanism for filing consumer complaints.
• Launched in 2020 by the National Consumer Dispute Redressal Commission.

Key Features

• Enables consumers to approach relevant consumer forums online.
• Eliminates the need for physical presence at forums.
• Designed with an intuitive, easy-to-navigate interface.
• Simplifies the process of filing and managing complaints.
• Allows consumers to file complaints, pay fees, and track case status online.
• Available to consumers from metropolitan cities to remote areas.

Functionality and Usage

• Consumers or advocates sign up using OTP (via mobile) or activation link (via email).
• Once authenticated, users can file complaints online.
• Provides an option to pay applicable fees electronically.
• Consumers can monitor the progress of their cases online from anywhere.