NEWS: The Department of Consumer Affairs’ AI-powered e-Jagriti platformà honored with the prestigious Silver Award
About
- e-JagritiàAdvanced, AI-enabled, paperless core portal designed to modernize, centralize, and accelerate consumer justice delivery across India.
- It completely removes the need for physical presence or manual paperwork by transitioning consumer court disputes into an entirely virtual environment.
- Launched Inà The platform officially went live on January 1, 2025
- Designed and implemented by the Department of Consumer Affairs, under the Ministry of Consumer Affairs, Food & Public Distribution, Government of India.
OBJECTIVE
- To eradicate the heavy case backlogs paralyzing consumer commissions
- Provide seamless, cost-effective, and fast grievance redressal.
- Democratize access to justice, enabling any Indian citizen or Non-Resident Indian (NRI) to hold businesses accountable from anywhere in the world.
KEY FEATURES
- AI Integrationà AI chatbot, voice-to-text filing, analytics dashboards, and automated case tracking.
- Integrates four legacy systems—OCMS, e-Daakhil, NCDRC CMS, and CONFONET.
- Allows NRIs to file and pursue consumer complaints online from abroad.
- Digital Paymentsà Integrated with Bharat Kosh, PayGov, and SBI ePay.
- Virtual Courtsà Video-conferencing, OTP verification, and digital document exchange across NCDRC and State Commissions.
- Automated Alertsà Sent nearly 20 lakh SMS and 37 lakh email notifications to litigants.
SIGNIFICANCE
- Strengthens consumer protection and access to justice.
- Enhances transparency and efficiency in dispute resolution.
- Promotes paperless governance and digital transformation.
- Supports ease of doing business and citizen-centric service delivery.