News: The Karnataka government launched the upgraded KSRTC AVATAR 2.0 mobile application and WhatsApp-based ticket booking facility to provide passengers with a simple and integrated digital platform for State transport services.

About

• Launch Context: Launched by Chief Minister D.K. Shivakumar during the government's 100-day programme at the Vidhana Soudha.
• Future Scope: Intended to serve as the foundation for integrating additional public transport and mobility services in the future.

Key Features

• Integrated Transport: Brings together services of KSRTC + BMTC + NWKRTC + KKRTC on a single digital platform.
• Ticket Booking & Passes: Allows online ticket booking through the app + WhatsApp ticket reservations (+91 6364940880) + digital monthly passes with QR-based verification.
• Payments & Ticketing: Accepts multiple payments via UPI + credit/debit cards + wallets, and sends booking confirmations/e-tickets via WhatsApp and email.
• Grievance Tracking: Enables users to register complaints, track resolution status, and escalate issues related to all four transport undertakings.