Types of Government Interactions in e-Governance in India

1. Government to Citizen (G2C):

• Applications: Online tax filing (e.g., Income Tax e-Filing), e-education (e.g., DIKSHA portal), healthcare services (e.g., Aarogya Setu), digital land records (e.g., Bhoomi project).
• Successes: Increased transparency, faster service delivery, enhanced accessibility.
• Limitations: Digital divide, language barriers, low digital literacy.
• Potential: Empower citizens, increase inclusivity, improve service delivery efficiency.

2. Government to Business (G2B):

• Applications: Business registration portals (e.g., MCA21), compliance and regulatory services, trade and commerce facilitation.
• Successes: Ease of doing business, streamlined compliance, expanded market reach.
• Limitations: High setup and maintenance costs, cybersecurity risks.
• Potential: Foster economic growth, enhance competitiveness, reduce transaction costs.

3. Government to Government (G2G):

• Applications: Inter-departmental data sharing, collaborative projects (e.g., PRAGATI platform), resource management systems.
• Successes: Improved coordination, efficient resource utilization, enhanced policy implementation.
• Limitations: Lack of uniformity across states, inter-departmental silos.
• Potential: Seamless information flow, integrated governance, better policy outcomes.

4. Government to Employee (G2E):

• Applications: HR management systems (e.g., SPARROW for performance appraisal), employee portals, payroll management.
• Successes: Improved administrative efficiency, better employee engagement, streamlined HR processes.
• Limitations: Resistance to change, technological adaptation challenges.
• Potential: Enhanced productivity, better workforce management, improved service delivery.