STRUCTURE

• Introduction – A short introduction to emotional intelligence (25 words)                     
• Body – Explain the utilities and applications of emotional intelligence in administration and governance (250 words)
• Conclusion – Mention a short conclusion  (25 words)

ANSWER

Emotional Intelligence is the summative of abilities, competencies and skills that signify a collection of knowledge in order to cope with life effectively. Therefore, it is closely related to the personal and professional growth of the individuals who have to take decisions under stressful and difficult situations. The model of emotional intelligence is a debatable topic among psychological researcher recently especially with reference to the way it affects today’s workforce. Businesses are basically people, so anything that impacts the efficiency of people’s minds also impacts the businesses they operate. Emotional intelligence, abbreviated as EI, refers to the ability to perceive, control and evaluate emotions. Some researchers suggest that emotional intelligence can be learned and strengthened, while others claim it is an inborn characteristic. Emotional Intelligence has generated great interest in scientific fields

ELEMENTS OF EI & ITS UTITLITY IN ADMINISTRATION

People who are high in emotional intelligence recognize how to listen to their emotions and control their intensity so they are not influenced by others. Emotionally intelligent people know how to keep troublesome emotions in check. Emotionally intelligent people sense the effect their emotions have on others. Emotionally intelligence people know how to use their strengths and compensate for their weaknesses. Emotionally intelligence people listen to other people's emotions and can understand with them. Emotionally intelligent people act morally and build trust through honesty and consistency.

In the area of administration and governance, emotional intelligence has five main elements of emotional intelligence:

1. Self-awareness: If people are self-aware, they always know their feelings and how emotions affect the people around them. Being self-aware people are in administrator or leadership position also means having a clear picture of their strengths and weaknesses.
2. Self-regulation: administrators and leaders who regulate themselves successfully hardly verbally attack others, make rushed or emotional decisions, stereotype people, or compromise their values. Self-regulation is all about staying in control. This element of emotional intelligence also covers an administrators and leader's flexibility and commitment to personal accountability.

To improve ability to self-regulate, person must

• Know values.
• Hold himself accountable.
• Practice being calm.

3. Motivation: Self-motivated administrators and leaders regularly work toward their goals. And they have extremely high standards for the quality of their work. Administrators can improve motivation by following method:

Re-examine why they are doing certain act.

Make sure that their goal statements are fresh and energizing (Goal Setting).

Know where they stand.

Be hopeful and find something good: Motivated leaders are usually optimistic, no matter what they face. Adopting this mind-set might take practice, but it's well worth the effort.

4. Empathy: Empathy is critical to manage a successful team or organization. Administrators and leaders with empathy have the ability to put themselves in someone else's situation. They support and develop the people on their team, challenge others who are acting unfairly, give constructive feedback, and listen to those who need it.
5. Social skills: Administrators and leaders must develop social skills. People who do well in this element of emotional intelligence are great communicators. They are just as open to hearing bad news as good news, and they are experts at getting their team to support them and be excited about a new mission or project. Administrators who have good social skills are also good at managing change and resolving conflicts tactfully.