Emotional intelligence is the key characteristic sought after in civil servants today. Comment on the Role of El in effective leadership?
- Introduction – define EI
- Body – define the needs of a leader and how EI will help in leadership. Quote some examples from current affairs
- Conclusion – suggest how to develop EI
Emotional intelligence (EI) is the capability of individuals to recognize their own emotions and those of others, discern between different feelings and label them appropriately, use emotional information to guide thinking and behavior, and manage and/or adjust emotions to adapt to environments or achieve one's goal(s)
Application on El in administration/Governance/Civil Services
- Governance is a set of relationships between the government & the citizens. Relationships are the core of governance. Without developing trusting relationships with people there is no governance. El is thus vital for governance
- Friction with in the govt is due to lack of interaction & cooperation among the departments & even within a department among various sections. El can ensure coordination.
- In context of governance- Social capital (Bonds of mutual respect & care among members of a collective) has significant importance investing in social capital earn big returns.
- El is necessary to build bridges of mutual understanding & trust. To promote effective & efficient & empathetic governance, the social capital has to be built across the govt., structures.
- Job profile of a CS requires the interpersonal skills to ensure cooperation & team work. El is central to interpersonal skill.
- El also helps connect with people & understand their emotions for a harmonious co- existence. It positively influxes individual of work leading to better success in careers.
El helps in following manner-
- Greater interpersonal skills (Crucial for good citizen centric adm)
- To achieve amicable work env.,
- Increased capacity to handle Change in work, Pressures & stress, Conflicts.
- Improves the behaviour & performance of individual workers.
- levels of commitment, trustworthiness & conscientiousness.
- Being able to see things in a holistic manner
- Bounce back from setbacks & maintain balance
- Finding healthy way to handle –Ve /extreme feeling
- Having great motivation.
- Ability to see long term effects of one’s actions/attitudes.
- Better ability to communicate
- Enhanced group dynamics in terms of cooperation, collaboration & building bonds .
- Enhanced leadership traits, including the knowledge about when & how to lead, when to follow.
- Ability to use win-win model for negotiations.
- Ability to appreciate diversity & value for others.
- Ability to perform multiple tasks due to better time & info” mgt.
- Greater focus.
- Aware of but minimally concerned with and affected by office politics.
- Not prone to aggression.
- Ability to be a change catalyst.
Application of El in various proceesses
- Assess the personality of the candidate and decide whether he/she is suitable for the job.
- Predicting performance- Identifying the right person for the right job by using a combination of IQ and EQ tests & to appoint him in ajob where he is suited the most.
- Performance Management
- Help in directing workers to jobs where they are most likely to succeed.
- Help in a more focused career development & +ve behavioral changes.
- Help excelling in the performance.
- Training & Development
- To nurture the emotional competencies of its employees.
- Help create right ecology in the Orgn., to perform.
- Administration/Org’ deals with trading partners, competitor, customer, colleague, citizens, being able to empathize & be creative in finding win-win solution will consistently pay off.
- Peer relation ships: Good networking skills are a staple of job effectiveness for the average worker. El ensures a mutually beneficial approach to others.