Structure:
Introduction: Define information technology and its importance in modern society.
Body: List out the points how Information Technology has impacted public administration to make administration efficient by giving suitable examples.
Conclusion: conclude by mentioning about the hurdles present in the adoption of Information Technology and also highlight the overall success due to the implementation of information technology in administration.
Supporting points:
Information technology is the use of computers to store, retrieve, transmit and manipulate data or information. In today's society it has a huge role in processing of information, globalisation, effective communication in the field of entertainment, advancement of economics, in the health sector and also in education.
The role of information technology in public administration is commendable as it touches every sphere of human activities.
Impact of Information Technology on public administration:
- Information technology in e-governance programs involves elimination of existing dysfunctional system of governance like corruption, procrastination etc.
- It will provide efficiency, time boundness, cost effectivity, transparency, demolition of discretion and arbitrariness.
- It do away with Regulation and procedural cobwebs also increases information dissemination and accountability.
- It also reduces the time and increases the customer satisfaction.
- It helps in downsizing of organisations and level of bureaucracy thus increasing efficiency.
- Facilitating accurate decision making and improves quality and delivery of public services.
- Computers make coordination better and cheaper.
- IT has improved efficiency of government, banking, industry, trade etc by revolutionizing the working environment of public administration.
- Bringing administration and management revolution. Decrease file creation process and data processing and decision making will be done quickly and cheaply. Eg : Bhoomi ( Karnataka ) , E Seva ( Andra Pradesh ), E Courts, MCA 21.
- Structuring Public Participation for Public services management ( Better interface between people and government ). Eg: Review of Government Initiatives by people.
- It also provides ample opportunities for continuous monitoring and control of the production and delivery systems and easy communication with the people and other stakeholders related to the processes of public systems management.
But still the hurdles remain in the deep introduction of information technology in public administration like lack of human resource ( skill development) for efficient handling of Information Technology, lack of internet penetration especially in rural area, lack of robust back end IT facilities ( Technology glitches), low adoption rate by people.
If these hotels are effectively tackled it is no doubt that the introduction of information technology in public administration can make the People's life better in every sphere of Administration.
